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<h4>FAQ</h4>
<p>Please <a href="../contactus.php">contact</a> us with any questions you may have.</p>
<p><b>I stumbled onto your website. You don't carry a wide range of products. What gives?</b>
<p>Before I got into this line of work, I spent time designing, retailing and installing systems. I gained experience doing everything from big budget work for big companies to extremely low budget work for small businesses. I actually preferred working with small business. Many small business owners are scared to ask a professional to help them set up a safe system. They believe that asking a professional will turn into a two thousand dollar quote. And, for what it is worth, it often does. My products are designed and selected so that the end user can pay around $600 for a fully featured four camera setup. I had that price point in mind when I started this business. So, I had a choice. I could buy really cheap, low quality cameras and offer a large selection. Or I could focus on a few products and bring in huge quantities of extremely high quality cameras. I chose to work on quality rather than quantity and the products I carry are a reflection of that ideology.
<p><b>Why don't you sell direct to consumers?</b>
<p>At this stage in my career, I'm more focused upon building long-term relationships than making a lot of sales today. I would rather work with ten small business owners who I can call my friends than five hundred customers who I only know as a credit card number. In addition, my experience is that companies who mass market cameras do so at their customers' peril. Fact is, it took me a long, long time to get my knowledge up to where it is now. And I don't know nearly as much as some of my mentors. I have seen so many really bad self-installs that I'm a little bit paranoid about them. A poorly set up CCTV system is significantly more dangerous than no system at all. Through only selling my products to my authorized retailers, I can guarantee that my end users have a certain expectation of quality. At least they have talked to a qualified person before they pay money for cameras!
<p>I am always available to give free advice. And, worst case scenario, if you don't know where else to buy cameras, I will either point you in the right direction, or talk to my other clients and decide upon a fair price to charge you. It is really important to me that my authorized retailers don't feel like they have to compete against me, their supplier!
<p><b>All computer based DVRs, hey? Why?</b>
<p>It comes down to my market. Remember what I said earlier about how obsessed I am with small businesses? A computer based DVR is the best value to the end user for several reasons.<ol><li>Reliability/Ease of Repair<li>More Functionality<li>Better value</ol>
<p>When I designed systems, lots of them would be based around a standalone DVR. Standalone DVRs are basically hard drives with buttons on the front. They are not terribly reliable - in fact, they break as often (if not more often) than computers do. Here is the difference. If your standalone DVR breaks, you have to send it to a manufacturer and then wait for repairs. If your computer breaks, you should be able to find a local technician who can replace the part easily. A computer is five things: a power supply (these go all the time), a mainboard, a processor, RAM, and a hard drive. Everything else is optional. If one of those five components go, the parts can be easily swapped and you can be up and running very quickly.
<p>On the subject of computers, lets talk about enhanced functionality. If you use a computer based DVR, it is incredibly easy to take a screen shot and then port it into a program like Adobe Photoshop so you can clean up the images and get them ready to be printed. With a standalone DVR, you have to export images (usually via USB) to your computer and then do the work. Why have that extra step?
<p>And if we're talking about value, consider that to use a computer as a DVR, you only really need a Pentium 4 with 512mb of RAM (though I always suggest more - RAM is your friend). Those computers are technically obsolete so you can find a used one dirt cheap.
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